At Navinya's, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your items, we offer a return policy for your convenience.
1. Eligibility for Returns:
- Items must be returned within 7 days from the date of delivery.
- The product should be in its original condition, unused, and with all tags and packaging intact.
- Custom or personalized items are not eligible for returns or exchanges.
2. Non-Returnable Items:
- Products on sale or clearance.
- Custom-made clothing.
- Used or damaged items.
3. How to Return:
- To initiate a return, please contact us at [parvatipaithani@gmail.com] or call us at [ +91-9920022933] within the 7-day window.
- Our team will guide you on the return process, and you may be asked to ship the product back to us.
- Return shipping costs are the responsibility of the customer unless the product is defective.
4. Refunds and Exchanges:
- Once the returned item is received and inspected, a refund or exchange will be processed within 5-7 business days.
- Refunds will be issued to the original method of payment.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will provide a full refund or send a replacement as per your preference. Shipping charges for return of damaged goods will be covered by us.
6. Contact Information: For any further questions or assistance regarding our return policy, please feel free to reach out to our customer support team via:
Your satisfaction is our priority, and we aim to provide a smooth and hassle-free return process. Thank you for choosing Navinya's!
